World Insurance
Report 2015

Gain insights into the impact of upcoming disruptors on business models of the Insurer of the Future with the World Insurance Report 2015. Using data from over 15,500 customers worldwide and 165 senior executive interviews, the report explores this year’s drop in positive customer experiences and its impact on firm profitability and provides current and potential future leading practices across seven core capabilities required for insurers to enhance client-centricity and be future-ready.

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Next Slide - Underwriting Performance
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Underwriting Performance

Non-life insurers in most regions witnessed improved underwriting ratios due to a significant drop in claims expenses.

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Next slide - Customer Experiences
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Customer Experiences

Positive customer experience decreased nearly 4% globally in 2014, indicating that steps taken by insurers are not matching rising customer expectations.

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Insurers are facing a significant impact from a series of rifts that will affect the industry’s traditional products, processes, and channels, forcing insurers to innovate or lose out on new opportunities.

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Next slide - Maturity Model
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Maturity Model

Insurers globally are falling short of their desired maturity levels in every one of seven core capabilities identified in our Insurance Capability Maturity Model.

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