Regional Customer Experience Scores and Rankings
2015 Customer Experience Index by Region
Insurers around the globe achieved a significant increase in customer experience levels in 2015. The global CEI improved by 6.1 points to 73.9, pushed by solid increases in customer experience in every country surveyed. By region, developed Asia-Pacific recorded the largest increase in customer experience (6.6 points), followed by Europe (6.3). Though developed Asia-Pacific saw the largest increase in CEI compared with last year, the region still has one of the lowest levels of customer experience scores compared with other regions.